Privacy Policy

This policy explains what information Crowflower collects when you visit this site or place an order, and how it is used. We only collect what we need to run the shop, and we never sell your information.

What We Collect

• Orders: your name, email, shipping and billing address, phone number (if given) and what you bought.
• Accounts: if you create an account, your login details and order history.
• Newsletter: your email address, if you sign up.
• Messages: your name, email and message when you use the contact form.

We never see or store your full card details. Payments are handled directly by our payment providers.

How We Use It

• To process, ship and support your orders, including returns and exchanges.
• To reply to your messages.
• To send our newsletter, if you subscribed. Every email has an unsubscribe link.

Services We Use

Your information is shared only with the services that help us run the shop:

• Shopify stores our products, orders and customer accounts.
• Stripe and PayPal process payments.
• Google Maps suggests addresses as you type at checkout.
• EmailOctopus sends our newsletter.
• Shipping carriers receive your name and address to deliver your order.

Each of these services handles your information under its own privacy policy.

Cookies

We use a small number of cookies to keep track of your cart and to keep you signed in to your account. We do not use advertising or tracking cookies.

Your Choices

You can ask to see, correct or delete the personal information we hold about you at any time by contacting us. You can unsubscribe from the newsletter using the link in any email.

Changes

We may update this policy from time to time. The version posted here is the current one.